Bilking the Grocer
Posted: 2007-06-28. Categories: Meijer, Michigan

A Michigan residents asks how often the law allows a customer to take advantage of the scanner law.

Dear Mrs. Hall:

I just found your website after searching google for information about Michigan’s scanner law.

About a month ago I found a food item at Meijer marked 3.49. (Both a sticker on the item itself as well as the shelf price said $3.49.) It scanned at $3.99.

After I completed my transaction, I went to customer service and they gave me the difference plus ten times the difference, or $5.50. In effect, my item was free and I got paid $1.51 to buy it.

Yesterday I went back to that some store, found the same item with the same price, and did it all again.

Does Michigan’s scanner law say anything about how often a customer can do this? Could I do this every day? Every hour? Every 5 minutes?

I know you’re not a lawyer, but I’d like like your take on this.

Steve Klein
Oak Park, Michigan

3 Comments to "Bilking the Grocer"

  1. Retail Bandit says:

    Dear Steve,

    The intent of the law is to encourage your grocer to correct scanner errors, so that customers are not getting ripped off. It doesn’t sound like the Meijer store in Southfield understands that.

    The law does not stipulate the number of times or how often a customer can claim the bounty. It does limit the number of items that can be claimed in any one purchase.

    While you can return to the store and make numerous scanner claims against the store a more responsible approach might be to bring the violations to the store managers attention, so that the error(s) can be fixed. Apparently, someone is falling down on the job in Southfield, Michigan.

    Thanks for your questions.

  2. Anonymous says:

    By the way… the item in question is a frozen chicken pie.

    “a more responsible approach might be to bring the violations to the store managers attention”

    Ah, but if I do that they’ll stop paying me to take chicken pies!

    Actually, this is a very strange case. These chicken pies are stocked in two different locations in the store. In one location, they’re marked $3.99 on the shelf, and the stickers also say $3.99. In the other location, the stickers and shelf price both say $3.49.

    It occurred to me that perhaps there was some subtle difference between the two — maybe one was low-sodium, or low-fat, or different in some other way. But I compared the barcodes on the items and shelf price tags, and they all match.

    I’ll go back today and get another one. I suspect that if I keep doing this every day, eventually they’ll figure it out!

    Thanks again.


  3. Anonymous says:

    Meijer is a perfect example of corprate greed they are replacing cashiers with u scan. People who shop there should demand a human ring there purchses. Meijers will lead the way for no more human casheiers