GA: Wal-mart Rant
Posted: 2007-07-26. Categories: Georgia, Wal-mart

This is a huge rant for the Wal-Mart Super Center in Evans, Georgia on Washington Road!

My boyfriend and I visited to cash a check at what they like to call “Customer Service”, in which is a bunch of bull, and to also spend $150 in groceries.

To start off with we were shorted $100 dollars exactly. We didn’t count the money at the time of cashing it because we figured it was right, and there were 8-9 people in line!

We immediately called the CSM. She did nothing! The two assistant store managers Ron and Brad did nothing! It was not investigated or handled at all. No spot or till check was performed. She nor did any of the employees there knew how to handle the situation and referred us to come back in the morning! She even tried to take my receipt without making a copy! Are you kidding me?

I placed a formal complaint via phone and email to the corporate office and have heard nothing. Finally 24 hours and a lot of wasted breath later we got the $100 and they had the nerve to offer us 10 extra dollars for our “troubles”! That won’t cover the gas it took for us to come back to the atrocious store and not to mention all of our frozen groceries were ruined after waiting so long to not even be assisted.

What is the point of having Assistant store managers, CSM managers, and “Front End” managers if they can’t do their job! Never will I be bothered to take my business there again! Don’t shop at Walmart and if you do, be careful, because they don’t know how to count money and properly service customers!

-EX Wal-Mart Shopper

3 Comments to "GA: Wal-mart Rant"

  1. Retail Bandit says:

    Dear “EX Wal-Mart Shopper,”

    Thank you for sharing your story. I’m so glad to hear you finally received the hundred dollars they shorted you.

    I don’t think Wal-mart trusts their employee’s at all. The cashiers can’t open their drawers without a manager to even make change. This strikes me as funny since they have spent a fortune for camera’s.

    Maybe if they paid their workers a decent wage, allowed full-time employee’s (instead of only part-time workers), paid benefits, (instead of simply making them “available” to their “associates”), they might find a little more loyality toward the company.

    Our local Wal-mart has been “remodeling” for the past couple of months – what a mess. They could have closed down for a couple of weeks and got the job done all at once, instead customers are forced to play hide-n-seek.

    I hate shopping there in the first place but sometimes it’s necessary. On those occasions, it’s been terrible trying to find anything. Several times I simply gave up and went to another store. Our family has begun searching out more local options and avoiding Wal-mart whenever possible. It’s been more difficult lately because they recently closed our local Albertson’s – one of my favorite stores.

    Thanks again for sharing your story. Best wishes in finding alternatives. The more Wal-mart stores that go up, the harder it gets to find shopping alternatives. We find ourselves buying more and more items online.

  2. j.moore30 says:

    You recieved the money you were shorted plus 10 dollars….what was it that you ultimately wanted? Of the thousands of transactions that happen each day mistakes are going to be made. I suggest you do as you were taught as a child-count your money.

  3. Amy Anonymous says:

    yeeah. I almost never shop there because their prices are higher on some things, like hair dye that I’ve seen them selling for like 8 bucks.

    I prefer other grocers – like Trader Joe’s, Publix, Kroger, Rite Aid, Walgreens, etc.