In the past week I have had the occasion to visit my local Meijer (Avon, IN) twice. During each of those visits there have been issues that have caused me problems.

On the first visit I was in need of snow salt. I asked 3 employees and got 3 different answers about where I could find it. When I could not find the item I tried using the red phones that state, “to get assistance lift receiver”… of course no one ever answered them. I was on my way out to go to Kroger’s when another employee came up to me and stated she had 2 pallets of salt in the warehouse… 15-minutes later I was presented with a bag of salt. This trip took me 45-minutes to get something I should have been able to walk in and get in 10-minutes.

Today was the visit from Hell!

We, my wife and I, went to do our weekly grocery shopping. For the second time Meijer store shelves were almost bare. The dog food aisle was bare and the milk coolers were almost empty. We wanted to buy Christmas candy and half of the candy on the shelves had no price tags. Meijer missed out on selling a lot of candy because someone was too lazy to price it all. The employees were never around to ask questions and when we went to check out I asked the one of the supervisors if they were going to open more lanes since the ones open were 5-6 customers deep, her answer was, “No!”

During our shopping trip I picked up a pie. The label said it is Lemon Meringue. After dinner tonight I decided to have pie for dessert. The first bite sums up everything that this email is about. It was not a lemon pie as labeled; it was a coconut crème pie that had been mislabeled.

What kind of clown do they have managing this store? Weekend shopping there is a nightmare. The shelves are always empty because the manager can’t seem to buy enough for the volume of customers.

I own a computer service company in town and if I ran my business this way I would hope someone would make the following suggestion to me, “close your doors!”

Sorry to be so negative but their management staff seems to let complaints go in one ear and out the other without concern for the customers and all of the things I stated above have cost them money since sales have been lost.

Unless something is done to better manage this store I will take my business elsewhere (and not another Meijer store).

~D.M. in Indiana