Meijer Refuses Rolled Coins
Posted: 2008-02-15. Categories: Meijer, Michigan

Last week I went to a Meijer’s on Pierson Road in Flint, MI and as I went to pay for my groceries with rolled quarters (5 rolls to be exact, they had my name, address, and phone number on each one) the cashier informed me that Meijer’s does not except rolled coins and that I would have to use the Coinstar machine (it’s a machine that counts your change for you but takes a percentage from each dollar).

I explained to her that rolled coin with your name, address, and phone number are legal tender, and they have no choice but to except them. When she refused I spoke with the manager. The manager went ahead and excepted the rolls and explained that Meijer’s does not except rolled coins because when the cashiers closed for the night they would have to open each roll and count them. Then he told me the next time I come in with rolled coins I will not be able to use them as tender.

I work in retail and I will tell you that is part of your job. At least I rolled them for her.

Am I correct that rolled coins are legal tender? I know where I work the only time we get upset about paying with coins is when they could be rolled and they’re not.

That is not the first time I have had problems with Meijer’s! I don’t shop there anymore and I can tell you they lose a lot of money from me.

Thank You,
Amy

4 Comments to "Meijer Refuses Rolled Coins"

  1. Retail Bandit says:

    Dear Amy,

    Meijer forces their employees to count every dime at the end of each shift, even rolled coins because they do not trust their employees. They don’t even allow the cashiers to open their drawer to make change without a managers approval. It’s pretty sad really.

    If a checker refuses to accept your rolled coin, simply comply. Unroll them and let them count the coins. After all, why make it any more difficult on yourself?

    I’ve never heard of any law that requires a store to accept coins (rolled or not). Private businesses fortunately still have the right to set their own policies and rules. Sadly, that right is slowly being eroded. In Michigan businesses owners still have the right to provide smoking and non-smoking areas for their customers. Here in California for example many private businesses, like local bars and pubs have gone out of business because their customers can no longer smoke inside.

    As a customer you have made the right decision to let your money do the talking. If you aren’t receiving the service you deserve and have come to expect, take your business elsewhere. I wouldn’t stop there though. Businesses won’t change their business practices just because you leave. They aren’t mind readers and have no idea why you have stopped shopping there, unless you tell them why.

    I recently visited a Toys R Us store, after not being in one for quite some time. I was shocked to find the bathroom fully stocked with diapers, diaper wipes, real tissues, flowers, even a beautiful valance over the mirror. It was way above and beyond what I expected. My husband and son who had used the mens rooms were equally shocked. The mens rooms were similarly stocked and decorated. I marched right over to the customer service desk and let them know how pleased I was. I plan to follow up with a phone call or a letter.

    I am just as vocal when I make a complaint. I lobbied our local market for several months for them to start carrying raw milk, they now carry it and sometimes, they even run out. I shop there as often as I can because they are responsive to my needs. If you find a local business that makes it their business to serve you, be faithful to frequent their business as often as possible.

    As far as your coins. You can take them to your bank, they will often roll them for you or you can exchange the rolls for bills for free, with very little inconvenience to you.

  2. Riley says:

    I’m a cashier who has worked at meijer for about four years now. I do not know where you got the information that we need management approval to open our drawer to make change but this is not the case.

    We cannot accept rollled quarters for several reasons. Yes, we would have to waste time by counting each piece out, which would make everybody in line behind you irritated. Yes, unfortunatly employees to commit theft and stealing change is not uncommon. another reason is that our drawers are not large enough to hold five rolls of quarters and if we were to take them our supervisor would have to take them herslf/himself.

    As a private corporation, meijer has the right to decline any sale or type of tender that it pleases, just as you have the right to do at a garage sale. It may not seem that way but there is a lot that goes on behind the scenes at my job. I would also like to stress that the management at Meijer is not mean or tyrannical in anyway, I’ve had no problems working there.

  3. Julie says:

    I am also a cashier at Meijer and we are told not to accept rolled coins. I don’t know why and I don’t really care. What pisses me off is, if a customer complains to the service coordinator, he/she will always give in and accept the rolled coins anyway.

    So, just like everything else at that hellhole…what’s the point?

    Just accept the rolls and move on.

  4. Retail Bandit says:

    Because rules are made to be broken. The store manager knows they can control you but they know what kind of damage just one upset customer can do. They will do whatever they need to in most cases to make the customer happy. If they don’t, the customer will find somewhere else to spend their money.

    Walmart doesn’t know if but our family personally pulled over $5,000 a year right out from their cash drawers, possibly even a lot more. We rarely shop there any more. Walmart has done more damage to this country than any other business — aside from the federal goverment — in our nations history.