I have been having my prescriptions filled at Wal-Mart since I retired in April. I have Blue Cross Shield of Florida. I also have Medicare.

Seems like your pharmacists and clerks cannot get anything straight. I have had hassle after hassle.

Sometimes when I go to get my medicine I have insurance and most of the time I do not. You go there and stand in line and if someone the pharmacists knows comes in they will wait on them right away and fill their order while they chat and everyone else stands in line waiting. No one ever says a kind word or smiles.

I am a diabetic and had just gotten a new glucose meter and the doctor wrote a prescription for the lancets and strips. When I went to pick them up they said my insurance would not pay for the prescription. They also said the doctor never wrote a script for the lancets. Why would a doctor write a script for the strips and not the lancets?

I ask them to check the order from the doctor and the lady acted like she never heard a word I said. I ended up paying the full price for the strips $48.00 and some change.

I called again this past Monday to get someone to look at the doctor’s prescription to see what it said about the lancets. I told the lady what I wanted and she told me to hold on a minute. Someone else came on the phone and I told her what I needed and she asked me what name the account was under. She then proceeded to tell me that I do not have an account there and then said that someone had transferred my account to her.

I know that your employees make next to nothing for working at Wal-mart, but someone needs to do something about the pharmacy.

Oh yes, I transferred to another pharmacy and now pay $2.41 for lancets and 14.78 test strips. So your employees in the pharmacy do not know what they are doing and you need to hire professionals or do away with that department all together.

Judith Christopher