Comments on: Auto Checkout Counter http://retailbandit.com/2009/08/auto-checkout-counter/ When checkout isn't simple Thu, 09 Feb 2012 04:31:36 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tim http://retailbandit.com/2009/08/auto-checkout-counter/comment-page-1/#comment-1065 Tim Mon, 03 Jan 2011 09:46:58 +0000 http://retailbandit.com/?p=677#comment-1065 I personally working in customer service avoid customers like YOU because of your unwillingness to even attempt to wrap your head around the situation. There ARE some situations like that where a mistake can be made and there is ABSOLUTELY NOTHING that the store can do to correct it. I know for a fact that the machines are programmed to wait for USER (meaning you) to provide input on cash back. And yes, while I would apologize for the inconvenience, there is nothing that I would be able to do in that situation. While I would be courteous and professional to you in the situation, I would expect the same from you. Responding with an attitude like that is an excellent way to not get anywhere in your situation. When a customer responds to me or any other one of the team members in my store, we are instantly a lot less unwilling to go out of our way to take care of anything because we expect to be treated with respect, just like we treat you. I personally working in customer service avoid customers like YOU because of your unwillingness to even attempt to wrap your head around the situation. There ARE some situations like that where a mistake can be made and there is ABSOLUTELY NOTHING that the store can do to correct it.

I know for a fact that the machines are programmed to wait for USER (meaning you) to provide input on cash back. And yes, while I would apologize for the inconvenience, there is nothing that I would be able to do in that situation. While I would be courteous and professional to you in the situation, I would expect the same from you.

Responding with an attitude like that is an excellent way to not get anywhere in your situation. When a customer responds to me or any other one of the team members in my store, we are instantly a lot less unwilling to go out of our way to take care of anything because we expect to be treated with respect, just like we treat you.

]]> By: Matt http://retailbandit.com/2009/08/auto-checkout-counter/comment-page-1/#comment-770 Matt Sat, 02 Jan 2010 05:35:49 +0000 http://retailbandit.com/?p=677#comment-770 You sound like the type that anyone in the service industry would try to avoid. What did you expect...Them to drive to your bank and put the money back in? Or, they COULD deposit the money back into your bank, but they would need your PIN, and card. What would you prefer, perform the excruciating, laborious task yourself, or give them your PIN and card? And, how did one of the "uneducated, rude, lazy, untidy" people make that mistake? They weren't the ones pushing the buttons, YOU were. Lastly, what is the big deal about getting $100 cash? You're not losing any money. I realize that some people would prefer to keep their money in their bank, but you completely overreacted for the situation. You sound like the type that anyone in the service industry would try to avoid. What did you expect…Them to drive to your bank and put the money back in? Or, they COULD deposit the money back into your bank, but they would need your PIN, and card. What would you prefer, perform the excruciating, laborious task yourself, or give them your PIN and card?

And, how did one of the “uneducated, rude, lazy, untidy” people make that mistake? They weren’t the ones pushing the buttons, YOU were.

Lastly, what is the big deal about getting $100 cash? You’re not losing any money. I realize that some people would prefer to keep their money in their bank, but you completely overreacted for the situation.

]]>