Below you will find a chronicle of one senior citizens battle with Doubleday Large Print. Doubleday Large Print made it nearly impossible to be removed from their mailing list and cancel her subscription of automatic deliveries. It wasn’t until we located their attorney that we were finally able to resolve this situation satisfactorily.

Cancellation Not Possible

Hi Annette,

I am having one heck of a time trying to communicate with Doubleday Large Print. I do not want anymore books! I want to resign my ‘membership’. There is no way to talk to anyone by telephone and when I go on their web site it does not allow me to resign there either.

My membership number is [removed]. I am baffled with the website and don’t know how to fill out their stupid questions. Nowhere does it ask if you want to resign.

Their toll free number is 1-717-918-6643.

Any help you can give me would be miraculous. I sent my check today that pays my account in full. They are shysters and I was so stupid to ever join.

Thanks, Annette,
Grandma

My Letter to Doubleday Large Print

Dear Doubleday Large Print,

I have searched your website for a phone number to call someone and get to the bottom of this, with no luck. My Grandmother is almost 80 years old and is pleading for my help in trying to cancel her membership with your company.

The toll-free number listed never works. I’ve gotten a busy signal every time I’ve tried to call.

Please contact me ASAP with instructions on how to cancel her account. There are laws against taking advantage of senior citizens.

Thanks,
Annette

Grandma’s Frustration Grows

Hi Annette,

I am so frustrated with this company. There is no way to talk to them. I have paid for the books they have sent me. Ones I did not order. I have sent two separate mailings to them to take me off their list etc. I then tried the website after not being able to call them directly.

I appreciate your trying to help me. Can you sign on to the website and do it that way?

I’ll be in touch.
Grandma

Grandma Writes Doubleday – Again

Friday February 17, 2006

Doubleday Large Print
P.O. Box 6432
Camp Hill, PA 17012-6432

Account No. [removed]
Invoice # 03190458
Sirs:

I have received another one of your threatening letters. You are asking for money with a $4.00 late charge tacked on. The books (all 6, that I did not want) arrived on the same day!

I have paid your invoice in full – $93.32. I called my bank and you have cashed the check and it cleared my account on 2-13-06.

I don’t ever want to get another piece of mail from Doubleday again. Do you read English at Doubleday? I know you don’t speak it, because there is no one to talk to on the telephone. If I get any more mail from you I will consider it harassment and report you to the authorities.

Remove me from your computer! Do you read and understand this message?

[Name and address removed]

P.S. I would give you my telephone number, but evidently you haven’t paid your telephone bill. I am telling all my friends of the miserable experience I have had with you.

Doubleday Large Print Owner!

After receiving this last letter, I tried to telephone them once again at: (717) 918-6643, which of course was busy. I attempted to log into the account I had created at their website, the one I created in order to be able to finally send them an e-mail that wasn’t returned. Attempts to log in were unsuccessful.

Time for Plan B. I had my technical guru husband search for the owner of the Doubleday Large Print domain, which returned yet another telephone number – (516) 490-4628. This number belong to, can you believe it? An attorney, Robert J. Posch, Jr., who should seriously know better than to treat senior citizens with such ill regard.

I have left two messages on attorney Robert J. Posch’s answering machine, requesting a return call and have as of this writing received no response. This isn’t the end of this saga…

~Annette

Legal Department

After putting in our call to Robert J. Posch’s office and leaving two messages, we received a return phone call late the very same evening.

Mr. Posch assured us that he would personally take care of our cancellation problem first thing Tuesday morning (Monday is President’s Day, a legal holiday.). He indicated that he was the head of the legal department for DoubleDay Large Print and after I explained or situation, he assured me that our problems were over.

I certainly hope so but I’m keeping his number, just in case. Grandma can rest easy tonight.

~Annette

P.S. – When I spoke with Grandma and told her about the call she was thrilled. She also wanted me to mention that she is a member of a local book club and will be informing all the members of her experience with DoubleDay Large Print.