After being without television for the past two years, I finally decided to bite the bullet and order cable again. Our local cable company is Comcast.
I decide to be smart about it and order it online, to save time and hopefully money. After I checked all the boxes, filled in all their forms, and then selected the time and date I wanted them to arrive for installation, they required me to chat online with a Comcast Representative.
I thought it was annoying at first. I gave one word responses, while the person on the other end posted cheerful and personable questions. I was quickly getting frustrated with the entire process.
After I complained that the online chat was a stupid idea and to please pass along my feedback. The Comcast Representative asked me for my social security number. I couldn’t believe it. I responded that it would be a cold day in hell before I entered my social security number in a chat room online. I don’t care if this idiot was a “Comcast Representative.”
I promptly closed the chat room window. Who knows if I’ll get my cable but at this point I don’t really care.
If I’ve learned one thing being online over the past 20 years, it’s never to give out personal data online — especially my SSN – and even more especially in a chat room, private or public.


Sorry for the experience.
We can ask for other verifiable information other than the SSN. You can reach out to me if you need more help. I work for Comcast.
Regards,
Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
Dear Mark,
Thank you so much! I really appreciate your response. I’ve probably given my ss before but never in an online chat, that was what really freaked me out.