Turducken Roll Mishap
Posted: 2009-11-21. Categories: Cajun Grocer, California

Last year for Christmas a dear friend had ordered a Turducken for us, which was the best “turkey” we have ever tasted. So, this year we decided to order one for our family and one for our kids in Michigan.

We ordered two Turducken’s a full-size bird for our kids and a Turducken Roll for us, since there are only three of us at home.

Our Turducken Roll arrived completely frozen but without any notice. We received shipping confirmation and a tracking number the following day via e-mail on the 15 pound Turducken, we sent to Michigan. Our Turducken Roll however, arrived unannounced by Fedex. We received no shipping notice or tracking information of any kind from the Cajun Grocer. We were happy it arrived just the same.

Since we won’t be celebrating Thanksgiving at home, we decided to have our Turducken roll early in celebration of my birthday. Our entire family was anxiously looking forward to this meal.

Cornbread Tur-duc-hen RollI followed the package instructions exactly, allowing the roll to thaw in the fridge for the recommended two-days. The directions instructed me to cook the roll at 375 degrees for 4.5 hours, if completely thawed or for 6-hours if it was frozen. The directions called for me to add 3/4 to 1-cup of water to the pan and cover with foil, which I did. I read the instructions several times to be sure the Turducken Roll was cooked to perfection.

The smells coming from my kitchen were incredible, so I decided to pull it out of the oven to take a peak at it, and give it a quick basting. The water was gone, the corner of the pan had started to burn — which was very strange — the roll still had 2 hours and 10 minutes left on the oven timer.

On a whim, I grabbed my meat thermometer (if you don’t have one, get one and learn to use it) to test the temperature. The instructions had said to cook the roll to an internal temperature of 165 degrees. Our roll was already at 185 degrees. It was done.

I quickly assembled the rest of our dinner, turned down the oven temperature, covered the roll and put it back in the oven, while I prepared the asparagus and gravy.

The roll was so dry I could have cried. We ate our dinner in sad disappointment. The Turducken I had eaten for Christmas last year was so succulent, moist and delicious that I couldn’t believe how wrong our roll tasted.

After dinner I called the company about our bird. I read the instructions to a young man over the phone and he agreed with me that they put the wrong instructions on the package. I’m still waiting to find out what they plan to do about the mishap.

If you ordered a 4 pound, Turducken Roll from the Cajun Grocer, please contact the company for proper baking instructions. I was told the Turducken Roll should have been baked at 350 degrees for I believe he stated 1 hour, 45-minutes.

Do not follow these packaging instructions.

Turduchen Instructions

Turducken Roll Instructions

These are the correct cooking instructions as posted on the Cajun Grocer website.

To defrost, thaw in refrigerator for 24 hours or for rapid thaw place in cool water for 6-9 hours.

COOKING INSTRUCTIONS: PREHEAT oven to 350 degrees.  Remove ALL packaging.  Do not remove the woven threading around the roll.  Add 3/4 – 1 cup of water to the pan.  Place roll in pan, skin side up and cover. 

Conventional Oven:  Bake 1 hour 45 minutes, then remove foil and bake an additional 15-20 minutes or until golden brown. 

Convection Oven:  Bake 1 hour 15 minutes, then 15 minutes uncovered.  Baste as needed until golden brown.  Use a meat thermometer to insure your turduchen roll has reached an internal temperature of 165 degrees.  Remove woven threading before serving.  Slice and serve.

4 Comments to "Turducken Roll Mishap"

  1. Diane says:

    Oh, what a rotten deal! I sure hope they compensate you with full money back and a replacement! 🙂

  2. annie says:

    Tur-Duc-Hen Roll Update

    I had called the Cajun Grocer on Saturday, reporting to them that our Tur-Duc-Hen Roll had arrived with the wrong instructions. A representative from the company returned my call today.

    A young lady named Amelia called and left a message with my husband. She informed him that she was calling with the correct baking directions, which of course is now a moot point, since my bird was cooked to death.

    I returned the call and spoke with another customer service representative at the Cajun Grocer. She was not overly concerned about my ordeal, if her telephone manner was any indication of her mind-set. However, she did offer to refund my money or replace our Tur-Duc-Hen Roll.

    I opted for the latter, since I was so looking forward to eating Turkducken once again. She promised to send it out the week of November 30th, since I’m in no hurry for it. I figure it will be a wonderful treat mid-January, after all the holiday festivities.

    I reminded her that they could have a huge issue, if they sent out other Tur-Duc-Hen Rolls with the wrong instructions. She thanked me again for letting them know. Frankly, I was expecting a little more in the way of a reward for bringing this matter to their attention but I guess they didn’t find the information that valuable. I think it’s a huge deal.

    ——————-
    On an entirely different note: I’ve sent off two emails and mentioned to the young lady on the telephone that their phone number listed on their website (1-888-CRAWFISH) actually goes to a carpet cleaning service in Columbus, Ohio.
    ——————-

    Don’t let my issue stop you from ordering from the Cajun Grocer, their products are fabulous and arrive as ordered. The birds are fully-frozen and the best you can find anywhere. Just be sure you have the correct instructions before you attempt to cook your Turducken this year.

    Happy Thanksgiving!

  3. Retail Bandit says:

    I just received this e-mail from the Cajun Grocer.

    Urgent Message regarding your Turducken ROLL order from CajunGrocer.com

    Greetings!

    You are receiving this email since you recently ordered a Turducken ROLL with Cornbread Stuffing. By our own internal error, some of these ROLLS have the wrong ingredient list and cooking instructions on the label. We do apologize for inconvenience. If your label states that you have Creole pork Sausage and it takes 4-1/2 hours to cook, then your label is INCORRECT. Please note there is no pork sausage in our Turducken ROLLS stuffed with CORNBREAD.

    Please follow the cooking instructions below (cooking method).

    COOKING INSTRUCTIONS FOR TURDUCKEN ROLL w/ Cornbread

    PREHEAT oven to 350 degrees. Remove ALL packaging. Do not remove the woven threading around the roll. Add 3/4 – 1 cup of water to the pan. Place roll in pan, skin side up and cover. Conventional Oven: Bake 1 hour 45 minutes, then remove foil and bake additional 15-20 minutes or until golden brown. Convection Oven: Bake 1 hour 15 minutes, then 15 minutes uncovered. Baste as needed until golden brown. Use a meat thermometer to insure your turduchen roll has reached an internal temperature of 165 degrees. Remove woven threading before serving. Slice and serve.

    INGREDIENTS for Turducken ROLL w/ Cornbread: Turkey breast [containing up to 8% of a solution (turkey broth, salt, sodium phosphates, sugar, flavorings)], duckling breast meat (contains up to 4% of retained water), chicken thigh meat (may contain up to 8% retained water), water, yellow cornmeal (enriched with folic acid), pork, enriched bleached wheat flour (bleached flour, niacin, reduced iron, enzymes added for improved baking, thiamine mononitrate, riboflavin and folic acid), evaporated milk (milk, dipotassium phosphate, carrageenan, vitamin D3), white granulated sugar, soybean oil (soybean oil with TBHQ and dimethylpolysiloxane,an anti-foam agent added), Tony Chachere’s Creole Seasoning [salt, red pepper and other spices, garlic, silicon dioxide (to prevent caking)], pork liver, onions, green onions, green bell pepper, baking powder (sodium acid phosphate, bicarbonate of sofa, cornstarch, monocalcium phosphate), salt, crushed red chili pepper flakes, black pepper, white pepper, red pepper. ALLERGEN INFORMATION: Contains wheat, milk and soybean.

    We sincerely apologize for the inconvenience and we appreciate your business.

    Happy Thanksgiving!

    Sincerely,
    CajunGrocer

    email: support@cajungrocer.com
    voice: 888-272-9347
    web: http://www.cajungrocer.com

    This e-mail was sent by CajunGrocer.com, located at 116 Alley 3, Lafayette, LA 70506 (US).

  4. I know I am getting on the band wagon very late here, but I was looking up turducken rolls and this site was part of my search results.

    Firstly, I would have questioned the instructions right away when reading the part about ‘legs up’. A roll would not have legs. I would have contacted the seller then. BEFORE ruining an expensive piece of meat.

    Secondly, I agree, the customer service at Cajun Grocer sounded like a real pill. But just sending a replacement, free of charge, is considered sufficient. Really. Some other small thing thrown in free would be very nice, but not necessary. They only had half of the blame here. Of course, some people think they can get a free life time supply or a million dollars just for pointing out an error. Hey, why not go for the gold. What do you want? Sue for emotional distress?

    Anyway, I am looking to see who ships it the cheapest, or free (without inflating the original price times four). I think I will just look for a recipe and make my own. Maybe next year. Or just skip it all together. I don’t even know if I’d like the spicy part.