Meijer Santa Bucks…
Posted: 2010-12-14. Categories: Meijer, Ohio

I attempted to use a Santa Buck to discount the purchase of a $100.00 T-Mobile prepaid phone card. The checkout attendant was unsuccessful in his attempts to run the Santa Buck for it, and agreed that there is NO disclaimer printed on the coupon that would indicate that it could not be used toward the purchase of prepaid phone cards.

Meijer Santa BucksLet me state clearly that the checkout attendant was at all times courteous, respectful, knowledgeable and friendly. Not so, was the store “manager” he contacted for assistance. We will call the “manager” “Mr. no“.

“Mr. no” examined the Santa Buck and proceeded to give me some lame excuse that prepaid cards are not “general merchandise” and that a Santa Buck cannot be used to discount the purchase.

I asked “Mr. no” politely to call HIS manager and he said he would not call “corporate”, and Santa Bucks could not be used on prepaid phone cards, with no other explanation.

During the following discussion, I asked him two more times to call “corporate”. “Mr. no” He refused. Twice! I proceeded to pay for the two items I really needed, successfully using Santa Bucks for each, and left all the rest of the items I had in my cart at the Service Desk for “Mr. no” to deal with restocking.

Within 1 1/2 miles of store #164 there is a Target, Super Wal-Mart, Krogers, Walgreens, Home Depot, Office Max, Shoe Carnival, and many smaller specialty stores. There is no compelling reason to visit this Meijer store, other than it might have an item on sale.

In the future, I will avoid all Meijer stores unless there is some loss-leader on sale I want. In that case, I will purchase that loss-leader item and make my other purchases elsewhere. I will post this experience on the appropriate web forums, and will discourage friends and family from shopping at Meijer stores.

So, the result is this: A friendly and helpful checkout attendant is hamstrung by wrong documentation and poor “management,” directly hurting the bottom line.

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