I went to Home Depot to buy a one hundred foot length of rubber piping for an in-ground sprinkler system. The clerk charged me for five instead of one. I noticed it once I returned home and called the store.
I was told that Home Depot would have to look at the surveillance tape to determine [...]

I found your site after doing a search on “Michigan Scanner Law” because of the following run-in at Meijer.
I was purchasing some Twizzler’s licorice. I noticed that about half of the bags were marked $1.46, the other half $1.66, the sign in front of the bags said $1.66. So I purchased one of each type, [...]

I was at Target and purchased some Jolly Ranchers that had a sign posted that they were on sale for $.99. After I had paid, I was looking at the receipt and noticed I was charged $1.69 for them.
I let the check-out clerk know but she said I would have to go to customer service.
I [...]

How to appease the clerk at your store.
After reading several articles about poor retail experiences, I felt the need to share several things on the subject.
Before I begin, some background is in order. I have two years experience in retail, one at a franchise pizza restaurant, and another year at a major chain home improvement [...]

I just happened to run across your web site while looking for the Corporate Offices of Meijer. I have an experience I want to share with you.
While shopping at Meijer, I purchased a 24-bottle case of Aquafina water. There was a “hand written” sign above the water. Written on the same style paper as the [...]

I have to tell you about a recent experience we had at our local market. I was simply floored at the clerks thoughtfulness.
My husband and I are loyal consumers, when someone treats us right, we will make every effort to spend our money where it is most deserved. We are also very choosy about what [...]

Clerk Plays Dumb with Dump Trucks
Here’s our story~~
We purchased 2 Tonka Trucks that were marked $14.99, the sign above these items said 25% off. After leaving the store I noticed that we were charged $14.99 and did not receive the 25% off.
My husband went back to the store to the Service Desk – they did [...]

A subway store that my husband and I regularly frequent, routinely rings the sale wrong ignoring to discount the purchase reflecting the applicable coupon.
The store used to have stamps where a full card = a free 6″ sub. Often, the checkout person charges for the free sub, we catch it and have the sale corrected. [...]