Netflix has made a proactive, if not risky move. I was bummed out when Netflix announced they were splitting up their online and physical movie distribution network, while significantly increasing rates. It’s a risky but necessary move. One that I believe will pay off for the company in the long run, even if it does [...]

This email exchange says it all: I ordered a movie set for an upcoming viewing party in a week. The item was in stock. I ordered on Sunday night, 8/9/09, received an email on 8/10/09 that the order had shipped and that I’d be receiving it on 8/11 or 8/12. I tracked the order and [...]

Black Friday – Post Thanksgiving Day Sale Shopping Frenzy In this section we discuss “Black Friday” shopping experiences. Some who participated in the post Thanksgiving Day buying frenzy last year got more than they bargained for. Meijer Shopper Detained by Greeter Okay, Annette are you ready for this one? I am a regular shopper of [...]

Manager threatens to call police on customer attempting to return a DVD containing the wrong movie. I recently purchased a movie for my 5-year-old daughter at Wal-Mart. It was supposed to be The SpongeBob Squarepants Moviebut when I got home (about 20 min. away from Wal-Mart), it was an Avatar cartoon movie in the SpongeBob [...]

I have a very close friend who is a manager of a Walmart Super Store in south Florida. Listening to her stories about irate and disrespectful customers is a real listening experience. Here is my latest shopping experience. I purchased a DVD player. I asked several employees (not easy to find one) about the differences [...]