Drive-through Assault
Posted: 2006-12-22. Categories: Arby's, Michigan

Here’s my Fast Food story:

My brother and I went to the Arby’s, in Dearborn Heights, MI, a couple of months ago. When we pulled up to the drive-through speaker a girl requested us to place our order.

I could already hear the attitude in her voice, so I began to wonder how I could simplify my order to make it easy for her, so that it was correct when I got it.

I ordered a sandwich and a coke and she yelled back at me, “you want a sandwich (whatever it was) and a sprite?” I politely told her, no, not a sprite, a coke. My brother was quickly losing patience, but he didn’t say anything.

I began to order chicken tenders when the girl cut me off, saying “What kind of chicken? Do you want a 6, piece, 4 piece, kids meal? What? That did it for my brother, who is a fast food manager (as was I), he yelled across me into the speaker “you know what, we don’t have to eat here.” And he told me to drive away.

As I pulled around the building, the girl was in the window laughing and pointing at us with a few other employees. They began shouting at us. My brother yelled at them to shut up, and that we would never be back, etc.

As I was waiting for traffic to clear so that I could pull out of the lot, a large male employee came out of the restaurant and approached my truck. He yelled for us to get out of the truck, and he actually grabbed the handle and opened the passenger door and reached for my brother.

I started screaming at him to get away, and my brother was on the phone calling the police. The more I screamed the more the guy backed off, until he went back into the Arby’s.

The police came and talked to the manager, and apparently she said that my brother and I “started it” so there was nothing the police could do because no one was injured. The officer advised us to get a hold of Arby’s corporate office.

I later emailed and called Arby’s about this incident, and they won’t even acknowledge me. Needless to say, I have never been back to any Arby’s and I am furious that they have ignored this matter.

Kevin and Sarah,

1 Comment to "Drive-through Assault"

  1. Retail Bandit says:

    Remind me never to eat at Arby’s in Dearborn, MI. I’ve never heard of such a terrible display of “customer service.”

    When you called Arby’s corporate office did you demand to speak to a supervisor? Most often, calls are routed through a receptionist and I think they are trained to get rid of as many calls as possible.

    You may want to consider logging a complain with the Attorney General’s office in your state.

    I’m sorry to hear about their attempted assault. I would have been terrified at the prospect. I swear I don’t know where they find these employees.