Service with a Smile!
Posted: 2008-04-08. Categories: Michigan

Customer service with a smile used to be easy. Today it’s hard to tell who has it rougher, customers who are being ripped off or customer service workers who are being scammed on a daily basis. One can hardly blame some courtesy desk workers for being fed up. Here is one courtesy desk clerks story…



I am sick and tired of getting rude obnoxious customers. We are trained and told a smile and that a pleasant greeting goes along way. Well, a day doesn’t go by when some nasty person calls you stupid, or steps in your way intentionally like you don’t exist.

It isn’t just me, we all sit around in the break room and share our daily encounters. Would anyone out there want their wife or daughter treated like a second class citizen?

I am frequently at the customer service desk, that is where the real fun begins. There are people who come in especially to look for miss-marked items. They come to the customer service desk, to get their lovely little bounty and then return the item because they didn’t want it anyways; that’s a classy group of people.

Or the other group, the ones with no receipt, no bag and things small enough to fit into their pockets, how do you handle that?

Oh, and the one’s that didn’t get all their items…

A very nasty woman once came up to the customer service desk with her receipt in hand and said she didn’t, get the ham she had paid for. She always does that type of “scam” to us; almost weekly. So I asked to see her receipt, picked up the phone, and called security, and gave them the bar-code number from the receipt. They went back and reviewed the tape, sure enough, it showed the cashier spinning the carousel and the nasty woman did get all her purchases. I told her she was mistaken the tape shows other wise, she hasn’t been back.

~Sick and Tired of Rude People

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