Too much information!
Posted: 2009-11-16. Categories: California, Comcast

After being without television for the past two years, I finally decided to bite the bullet and order cable again. Our local cable company is Comcast.

I decide to be smart about it and order it online, to save time and hopefully money. After I checked all the boxes, filled in all their forms, and then selected the time and date I wanted them to arrive for installation, they required me to chat online with a Comcast Representative.

I thought it was annoying at first. I gave one word responses, while the person on the other end posted cheerful and personable questions. I was quickly getting frustrated with the entire process.

After I complained that the online chat was a stupid idea and to please pass along my feedback. The Comcast Representative asked me for my social security number. I couldn’t believe it. I responded that it would be a cold day in hell before I entered my social security number in a chat room online. I don’t care if this idiot was a “Comcast Representative.”

I promptly closed the chat room window. Who knows if I’ll get my cable but at this point I don’t really care.

If I’ve learned one thing being online over the past 20 years, it’s to never give out personal data online — especially my SSN — and even more especially in a chat room, private or public.

3 Comments to "Too much information!"

  1. ComcastMark says:

    Sorry for the experience.

    We can ask for other verifiable information other than the SSN. You can reach out to me if you need more help. I work for Comcast.


    Mark Casem
    Comcast Customer Connect
    National Customer Operations

  2. annie says:

    Dear Mark,

    Thank you so much! I really appreciate your response. I’ve probably given my ss before but never in an online chat, that was what really freaked me out.

  3. Amy Anonymous says:

    They want socials in order to take fees/unpaid bills to collections.

    This is to facilitate collecting debts.

    I am at the point where I always pre-pay for services and pay in cash as much as possible.

    Some cell phone carriers want a driver’s ID even to register a pre-paid phone. It’s ridiculous!